Frequently Asked Questions

A UK hallmark is an independent, legal indication of precious-metal purity applied by an official UK Assay Office. Qualifying pieces from Majestic Jewellery are independently hallmarked under the Hallmarking Act 1973, so you can be confident the gold you buy is genuine and to standard. (Very light items may fall under the legal hallmarking weight threshold.)

The London Assay Office is one of the most respected precious-metal testing authorities in the world. Having qualifying pieces assayed there gives you a recognised, independent standard of testing and lasting confidence in what you own.

The hallmark is discreetly stamped or laser-engraved on the inside of the band. It’s small enough to keep the ring comfortable for everyday wear, but clear enough to read with a standard jeweller’s loupe.

CMJ is our registered sponsor’s (maker’s) mark. It identifies the piece as ours within the UK hallmarking system, alongside the metal fineness and Assay Office marks on qualifying pieces.

On qualifying pieces, the independent UK hallmark itself is your assurance — it certifies the metal’s fineness (e.g. 9ct, 14ct or 18ct). Every order is also supplied with a Majestic Jewellery product record for your reference.

UK hallmarking is a legally protected system administered by independent Assay Offices, and applying false marks is a criminal offence. Because our qualifying pieces are assayed independently rather than self-certified, the mark is a trustworthy, third-party indication of purity.

Solid gold — never plated. Our rings are made from genuine solid gold throughout (9ct, 14ct or 18ct), so the colour and value run through the whole piece, not just the surface.

Plating is a thin surface layer that can wear away with daily use, exposing a different base metal underneath. A wedding ring is worn every day for a lifetime, so we only make them in solid gold — no plating to fade or rub off.

Solid gold does not peel or flake the way plating can. Like all fine jewellery it can pick up everyday marks over time, but the gold itself doesn’t change — and it can be professionally polished to refresh its finish.

Occasional contact with water won’t harm solid gold. As general care, we recommend removing rings for swimming pools and harsh chemicals, and cleaning them gently at home to keep them looking their best.

“Better Gold” is our quality promise: zero plating, independent UK hallmarking on qualifying pieces, and alloys chosen for durability and everyday luxury. It’s solid gold made to be worn and kept.

White gold is often finished with rhodium for a bright white lustre, which can gently soften over years of wear. This is normal for all white gold jewellery, and we can arrange re-rhodium plating to restore the finish when needed.

Carat (ct) measures how much pure gold is in the alloy. 9ct is around 37.5% pure gold, 14ct around 58.5%, and 18ct 75%. All three are solid gold — the difference is the balance of purity, durability and richness of colour.

9ct and 14ct contain more strengthening alloy, making them very hard-wearing for daily rings. 18ct is richer in colour and still excellent for everyday wear with normal care. 14ct is our signature — a balance of durability and warmth.

18ct is perfectly suitable for textured and hammered designs. If you want maximum resilience for a heavily textured everyday band, 14ct or 9ct can be an ideal choice — we’re happy to advise on the best fit for your design.

Yes, subtly. Higher-carat yellow gold (18ct) has a warmer, deeper tone, while 9ct and 14ct are a little lighter. Rose and white gold vary similarly. We can guide you on which tone suits your preference and skin.

Absolutely. Because every piece is made to order, each ring in a couple set can be a different carat or colour while still being designed to complement one another.

We provide a Free Ring Sizer so you can measure accurately at home. Wedding bands need millimetre precision, so a proper sizer gives the most reliable, comfortable fit.

We’d gently advise against string or paper — they often give inaccurate results and can lead to an ill-fitting band. Our Free Ring Sizer is designed for an accurate, comfortable fit and saves the hassle of resizing later.

Fingers naturally change over time. Get in touch and we’ll advise on resizing options for your specific design and metal so your ring stays comfortable for years to come.

Many of our bands are available with a comfort-fit profile — gently rounded on the inside for easy, everyday wear. Let us know your preference when you order or enquire.

Because pieces are made to order, wedding bands are typically ready in around 14 days. Stone-set and fully bespoke pieces are confirmed with you directly, so you always know your timeline before we begin.

Each ring is crafted for you after you order, in your chosen metal, width and size — rather than pulled from mass stock. It means a piece made to your specification, with solid gold quality and no compromise.

Yes. UK orders are sent fully insured and tracked at no extra cost, so your ring is protected all the way to your door.

We’re UK-based and focused on UK delivery. If you’re outside the UK, message us before ordering and we’ll let you know what’s possible for your location.

You’ll receive updates as your piece is made and dispatched, including tracking once it’s on its way. You can also reach us any time on WhatsApp for a quick status update.

We offer a 30-day return period and a 60-day exchange window, so you have real peace of mind. If a piece isn’t right, get in touch and we’ll guide you through it.

Yes. Unlike many jewellers who refuse returns on made-to-order or higher-carat pieces, we honour our 30-day return policy across our standard bespoke collections. (Some fully personalised commissions may vary — we’ll always confirm before you order.)

In most cases, yes — we’re one of the few premium makers who still support returns or exchanges on engraved standard pieces. Deeply personalised bespoke work is confirmed case by case at quote.

Once our team receives and inspects the returned ring (usually within 24 hours of receipt), your refund is processed promptly and typically reaches your account within 3–5 business days.

Yes. We can advise on cleaning, polishing, re-rhodium plating for white gold and resizing to keep your ring looking its best. Just contact us with your piece details.

Every piece is quality-checked before it leaves us, and we stand behind our craftsmanship. If you ever notice a manufacturing or material fault, contact us and we’ll put it right — warranty terms apply.

We offer both natural and lab-grown diamonds, so you can choose what suits your preference and budget. We’ll explain the options clearly for your chosen piece.

Diamond-set pieces are supplied with independent laboratory grading (such as IGI, GIA or HRD), confirmed at point of sale. Plain gold pieces include a Majestic Jewellery product record rather than a stone certificate.

Both are real diamonds with the same physical and optical properties. Natural diamonds form in the earth over long timescales; lab-grown diamonds are created in controlled conditions, usually at a lower price for the same size and grade.

No — a plain gold band has no stone, so there’s no diamond certificate. Instead it carries a UK hallmark on qualifying pieces and a Majestic Jewellery product record.

Yes — bespoke is one of our specialities, from custom wedding and engagement rings to redesigning jewellery you already own. Share your idea and we’ll help bring it to life.

It’s simple: share your idea, we design and quote it, we craft your piece, then it’s hallmarked (on qualifying pieces) and delivered. Timelines and final details are confirmed at quote, before any work begins.

Yes. We can rework or remodel existing pieces into something new. Send us photos and details via WhatsApp or email and we’ll advise on what’s possible.

No — enquiring and getting a design idea and quote comes with no cost or obligation. You only proceed once you’re happy with the design and price.

Yes, we offer engraving on many pieces — a lovely way to personalise a wedding band. Let us know your wording when you order or enquire.

Yes. We supply independent retailers, bridal boutiques and online sellers on a made-to-order basis, so you can offer a full fine-jewellery range without holding stock. Open a trade account to see the range and trade pricing.

You open a trade account, present our range to your customers, confirm the order, and pieces are produced to order — no stock risk. Wedding bands are typically ready in around 14 days; stone-set and bespoke timelines are confirmed at quote.

Our made-to-order model is designed to be low-risk for independent retailers. Contact us with your requirements and we’ll confirm the terms that fit your business.

Yes — we can produce made-to-order and bespoke pieces for your customers, including CAD design and engraving. Get in touch to discuss how a trade partnership could work.

We accept all major cards and secure digital wallets, with Shop Pay and Clearpay available at checkout so you can spread the cost.

Yes — options such as Shop Pay and Clearpay let you split your payment into instalments, subject to their eligibility and terms.

We offer a buy-back based on the current value of the precious metal in your piece. Because qualifying pieces are UK hallmarked, the metal is easy to verify and value fairly. Contact us for a current quote.

Solid gold carries the intrinsic value of its precious-metal content. Future resale value depends on the market gold price and the condition of the piece, but a genuine, hallmarked solid-gold ring carries the intrinsic value of its precious metal; any resale value depends on the live gold price.