Politique de remboursement

RETURN & REFUND POLICY

At Majestic Jewellery, every piece is crafted to last a lifetime — and your confidence matters as much as our craftsmanship. This policy explains your return, cancellation and refund rights clearly and fairly.

We offer a 30-day return window: you have 30 days after receiving your item to request a return, in addition to your statutory rights below.

Your Legal Right to Cancel (UK) For standard collection items, you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the UK Consumer Contracts Regulations 2013. Our 30-day window above extends this period for your convenience. This right applies to standard pieces even when purchased on sale or at a discount.

How to Start a Return To start a return or cancellation, contact us at online@majesticjewellery.co.uk or via WhatsApp at +44 7767 514098. We will confirm the return and provide instructions. Items sent back without first requesting a return cannot be accepted. Return address: Majestic Jewellery (COLLECSO LTD), 3000 Aviator Way, Manchester, M22 5TG, United Kingdom.

Eligibility — Fine Jewellery Condition Standard Returned items must be: unworn and unused (no scratches, dents, bending or surface marks); undamaged and in original condition; not altered, resized or repaired by another jeweller after delivery; and returned with all original packaging and documents (luxury gift box, protective pouches, certificate of authenticity, hallmark/Assay paperwork where provided, and any complimentary inserts). Any engraving or resizing carried out by us does not affect your right to return. Returns not meeting these conditions may receive a partial refund or be declined, at our reasonable discretion.

What You Can Return Standard collection pieces — rings, wedding bands, necklaces, pendants, bracelets and earrings — are returnable within the window above, including items bought on sale or at a discounted price. Even where a piece is made to order from a standard design, made-to-order production alone does not remove your right to return a standard item. Choosing your size, having your ring resized by us, or adding inside engraving does not remove your right to return, either.

Non-Returnable Items Only the following are excluded: genuinely bespoke jewellery — pieces custom-designed and made uniquely to your own brief; gift cards; items showing visible signs of wear or damage; and items altered, resized or repaired by a third party after delivery. If unsure whether your order is bespoke, contact us first — we will review and advise before you buy.

Ring Sizing & Free Resizing Because rings are made to your size, we contact you after purchase to confirm fit and, where needed, send a free ring sizer. Choosing a size does not count as personalisation and does not remove your right to return a standard ring. We also offer free resizing within 60 days if the fit is not perfect.

Damages & Issues Please inspect your order on arrival and contact us within 72 hours if the item is defective, damaged in transit, or incorrect, so we can make it right with a replacement, repair or refund. Manufacturing defects are covered; damage caused by misuse or normal wear is not.

Exchanges The fastest way to get the piece you want is to return the original item (if eligible) and, once the return is accepted, place a new order. Exchanges are available for unworn items within the 30-day window.

European Union — 14-Day Cooling-Off Period If your order is shipped to the EU, you have the right to cancel within 14 days without giving a reason. The item must be returned in its original, unworn condition with all packaging, documents and proof of purchase. This does not override the exclusion for genuinely bespoke pieces.

Refunds Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time. If more than 15 business days have passed since approval, contact us at online@majesticjewellery.co.uk.

We cover the cost of return postage. When we confirm your return, we will send you a prepaid, insured and tracked return label — please use it and keep your proof of postage. If you choose to return the item by another method, the cost and the risk in transit remain with you.

Trade-In & Buyback (Separate from Returns) Beyond returns, we offer a Trade-In Programme (upgrade your Majestic pieces for new designs) and a Buyback Programme (we may purchase your gold at a market-based price). These operate separately from your return and refund rights and may sometimes offer better value than returning an unworn piece. Our team will advise on the best option for your jewellery and current gold market conditions.

Our Promise Majestic Jewellery is built on trust, transparency and quality craftsmanship. Whether you are returning an item, upgrading through trade-in, or seeking expert guidance, our team is here to support you at every step.

Lifetime Warranty: all pieces are covered against manufacturing and material defects for life — see our Lifetime Warranty page for full details. Contact: online@majesticjewellery.co.uk | WhatsApp +44 7767 514098